A Happy Customer Means A Happy Life
Recently, we have been working on a big project here in the Los Angeles area—the type of job that requires a ton of attention, communication, documentation and cooperation with other contractors.
When we arrived on site the other day, our client approached us and began expressed his concerns and frustrations with some of the other contractors. Apparently they had been showing up late, breaking promises, signing off on shoddy workmanship, leaving the job site messy and even skipping out on some of the city inspections. Well, this news frustrated us too! This type of unprofessional behavior and lack of responsibility from any type of contractor leaves a negative impression not only on that particular company, but the overall industry too.
We have previously had customers call in prior to booking service with us for first time and say “I am sick and tired of hiring plumbers in LA only to have them show up late or not at all. Will you guys do the same?” These types of disappointing calls are why we implemented two new service initiatives: “Same Day Service or It’s Free” and “If We are Two Minutes Late, It’s a Free Service.” We certainly are not perfect here at The Twin Plumbers, but we never lie to our customers and we are a heck of a lot more respectful than those guys mentioned at the beginning of this post. What we can honestly say is that we truly care about our customers. And it shows—we have a 99% customer satisfaction rate!
Thanks for reading our blog today!
The Twin Plumbers
The post You Can’t Put a Price on a Happy Customer appeared first on Twin Home Experts.
