Twin Home Experts has been providing emergency services for over 20 years in Los Angeles and has performed thousands of flood outs from a bursted pipe to a drain pipe gushing sewage all over your home or business. Typical Insurance Claim Process The first response from a homeowner or business owner when severe damage occurs […] The post Twin Home Experts of Los Angeles vs ServPro Restoration appeared first on Twin Home Experts.
Twin Home Experts has been providing emergency services for over 20 years in Los Angeles and has performed thousands of flood outs from a bursted pipe to a drain pipe gushing sewage all over your home or business.
Typical Insurance Claim Process
The first response from a homeowner or business owner when severe damage occurs is to call a plumber. In the ideal scenario, the plumber arrives, detects and stops the leak.
Once the pipe or drain is contained, the homeowner or landlord calls a 1-800 number to file a claim with their insurance carrier for property damages. The insurance claims department will provide a claim number and start asking a few questions, including:
- What happened?
- When did the flood occur?
- Do you have the issue resolved?
- Do you have a restoration company?
If you have not shopped around for a company yet, the insurance company is likely to send ServPro, who they consider a “preferred” vendor.
Insurance Preferred Vendor
Most of the time, the insurance company will use terminology that will scare you into feeling obligated to use their vendors. Some of the phrases you may hear are:
- “All other companies will cost you more.”
- “We won’t pay additional costs.”
- “We guarantee the work for life if you go with our vendor.”
As a consumer holding an insurance policy, you have the right to choose who you want in your home to perform work. Don’t be intimidated by scare tactics. At the end of the day, a “preferred vendor” isn’t necessarily preferred by your community.
Why Choose the Twin Home Experts?
There’s a few key differences between an insurance vendor and our team. We are all about full transparency and integrity. We put the customer first and truly want to help those in need. The reason for this post is to help you get the absolute best coverage under your policy when you file a claim.
When it comes to treating water damage in Los Angeles, there are two companies you’ll find at the top of most lists: The Twin Home Experts and ServPro.
ServPro
ServPro is a recognizable company and deservedly so. They have many good qualities, but often prioritize quantity before quality of work.
Pros
- A “preferred” insurance vendor
- The largest water damage company in the country
- State of the art equipment
- Quick response time
- Perform reconstruction
- Bill the insurance company directly
Cons
- Across the board, there are a lot of consumer complaints
- It’s a franchise. Each city is independently owned
- The company acts on behalf of the insurance company’s best interest
- They can’t help you if your claim gets denied
- They will charge you directly for mold clean up. Most policies don’t have mold coverage
The Twin Home Experts
Pros
- We work on your behalf, not the insurance company
- We handle leak detection, plumbing repair, water damage and reconstruction
- We handle all reports and documentation that gets you more coverage
- We have a 98% retention rate with our clients
- If mold occurs, we don’t charge you extra for clean up
- We bill your insurance company directly
- Over 500 five star online reviews
- More personal attention
Cons
- We don’t have the big name
- We’re not corporate
- We’re not a preferred vendor for your insurance
Coverage Claims
The most critical step in getting coverage is making sure your plumbing system failed due to a sudden cause or a burst. You’ll receive coverage if a water pipe burst and flooded your home, but you aren’t likely to receive a claim if there is a slow leak or your drain pipe has roots.
The post Twin Home Experts of Los Angeles vs ServPro Restoration appeared first on Twin Home Experts.
