“My sump pump alarm is sounding, what should I do?”

At the Twin Home Experts plumbing department, these are the type of questions and calls we get consistently.

The alarm sound may be annoying, but it is a great indicator that there is an issue and it’s letting you know to immediately check it out before further damage arises.

Top reasons why the red light is beaming:

The main reason for an alarm to sound is water. Your pump alarm will sound when the water in your sump container rises to about 5” below the pit lid. It’s imperative to stop using water – particularly if the lid is not secure & sealed tight. Water can cause massive damage to a property quickly, especially if it’s waste and/or drain water.

If this is the case, we recommend calling a professional if it’s a sewer ejector pump, as the sewer water will have to be extracted like our video shows here.

The second reason is power. If the pump loses electricity, the alarm will go off automatically. In fact, 90% of calls we receive in regards to pumps not working or pump alarms sounding are caused by a lack of power to the pumps.

From Troubleshooting guide:

**Make sure pump is plugged directly into an outlet without using an extension cord.

**Check outlet to ensure it has power (try unplugging pump and plugging in another small appliance).

  • If outlet does not have power, reset the breaker.
  • If outlet still does not have power for the pump or other small appliances, call an electrician! You may plug your pump in using an extension cord temporarily, until you are able to have the pump’s dedicated outlet repaired.
  • If the breaker disengages repeatedly only when the pump is plugged in but not for other appliances, your pump may be jammed or be in failure. Call Bay Area Moisture Control!  Also check your discharge line and/or pop up drain to make sure it is not being obstructed or covered with debris.

Pump alarm

In any case, please keep in mind that your alarm will sound whenever it senses water. If the alarm sensor was under water or became really wet it could take 24-72 hours after your problem has been resolved before completely drying out.

If the alarm continues to have a problem after 72 hours, your alarm may need to be dried out, repaired, or replaced by the experts.

You can always call us here at the Twin Home Experts, we’re here to help!

In the meantime, you can turn the alarm sound off until you are able to have the problem fixed. Find your white, rectangular shaped alarm box, which is usually located near the access to your crawl space and is where the noise is originating from. Turn the toggle switch on your alarm box to the “off” position.

Just make sure you don’t forget to move it back to the “on” position once the problem is fixed!

Pump repair

When calling a pump repair company, it always helps to provide the make & model of your pump. You can also email a photo, so upon arrival the company is fully prepared to deal with the problem onsite to get you back up and running.

What is the cost for repairs?

This truly depends on what the situation is – whether or not extraction has to take place, cut and remove pumps, cleaning bottom of pit station, parts that are needed, electrical work, etc.

It can range from a low of 150.00 to $2,900.00

If you’ve got a problem with your sump pump, give us a call at 1-818-927-6309

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